ReLife Terms and Conditions

Terms and Conditions of the Snapp ReLife Service (hereinafter referred to as the “ReLife Terms”)

§1 DEFINITIONS

The terms used in these ReLife Terms are defined as follows:

Business Day – any day from Monday to Friday, excluding public holidays in Poland.
Account (User Account) – an electronic service enabling the User to: place orders, update their personal data, change passwords, view order history, and track the status of orders. The Account is identified by a unique username (login) and password provided by the User.
Customer – a User who has placed and paid for an order for a Product.
ReLife Product / Product – a movable item that was the subject of a completed sales agreement via the Online Store.
Seller – Snapp Form sp. z o.o., headquartered in Warsaw (02-591), ul. Stefana Batorego 18/108, registered in the National Court Register (KRS) under number 0001158842, NIP (Tax ID): 7011248322, REGON: 541020759, with a fully paid share capital of PLN 10,000.
ReLife Service – the service provided under these Terms.
Order – a request submitted by the Customer to the Seller for the repair or recycling of a ReLife Product.

§2 GENERAL PROVISIONS

These ReLife Terms govern the provision of an additional service by the Seller related to selected Products purchased through the Online Store. They outline the scope of the ReLife Service, submission of Orders, payment methods, fulfillment processes, complaint procedures, and methods of communication between Customers and the Seller.

Using the ReLife Service requires the Customer to read and accept these ReLife Terms.

The ReLife Service consists of the Customer requesting a paid repair or free recycling of a Product by the Seller.

Repair involves restoring a damaged or undamaged Product to an agreed-upon condition, through repair or modifications (e.g., resizing, reshaping, color changes, or refinishing).
Recycling involves the Customer transferring a Product (damaged or undamaged) to the Seller free of charge for recycling, in exchange for a discount coupon to be used for future purchases.

The method of service (repair or recycling) is determined by:

the extent and type of damage,
product completeness,
Customer expectations,
and the Seller’s technological capabilities.

The final decision is always agreed between the Seller and the Customer.

Submitting a request for the service is voluntary and free of charge.

The Seller reserves the right to refuse an Order if:

the request was submitted in bad faith or to cause harm,
the Customer fails to provide the required information or documentation,
the documentation provided is insufficient to process the request or identify the Product.

If the Customer provides incomplete or incorrect contact information, the Seller reserves the right to disregard the request or withdraw from the Order.

§3 PLACING A RELIFE ORDER

To place a ReLife Service Order, the Customer must submit a request via email to: sklep@snappform.pl or through their User Account.

To evaluate the request, the Customer must provide:

proof of purchase, and
photo documentation of the Product.

The photos or video must show the entire Product and any visible damage.

The Seller may request additional photos or video footage showing the Product or specific parts of it.

Within 7 Business Days of receiving the request and documentation, the Seller will:

inform the Customer whether a preliminary evaluation is possible,
provide the estimated cost and timeframe for the repair,
or state the value of the discount coupon offered for recycling.

If the documentation is insufficient, the Seller will contact the Customer within 7 Business Days to request further information.

To confirm acceptance of the proposal (costs, discount, timeline), the Seller will send an email with a confirmation link. The Customer may accept or cancel the Order via the link.

The ReLife Service Order becomes binding once the Customer clicks the “Order with obligation to pay” button. This creates a payment obligation.

The stated price includes:

shipping the Product to the Seller,
and return shipping to the Customer after completion.

If the Customer does not make the payment within 7 days, the Order is considered canceled.

After payment, the Seller and Customer will arrange for the Product to be collected.

The Customer is responsible for documenting the condition of the Product before handing it to the courier. This is necessary in case of any disputes regarding transport damage or discrepancies between the documented and actual condition of the Product upon receipt.

§4 FULFILLMENT OF THE RELIFE SERVICE

If the condition of the Product differs significantly from the documentation provided when placing the Order, the Seller may:

change the price of the Service,
or withdraw from the Order entirely.

If the Customer does not accept the new price or if the Seller cancels the Order, the Seller will:

promptly return the Product, and
refund the Customer (less the cost of shipping, which may be deducted).

In some cases, as per §3(1), the Seller may agree with the Customer to proceed with recycling instead.

After inspecting the Product, the Seller will carry out the repair as soon as possible, but no later than 30 Business Days from receipt. The exact completion date will be communicated to the Customer.

If the Product is recycled, the Seller will issue a discount coupon within 7 Business Days of receiving the Product.

If the Customer fails to collect the Product after two delivery attempts, the Seller will contact the Customer by phone and email to arrange collection.

If contact cannot be made, the Seller will set an additional 30-day deadline for pickup. After this deadline, the Product will be recycled.

§5 TEMPORARY PRODUCT LOAN

The Seller may offer the Customer a temporary replacement Product to use during the repair or replacement period.

Any costs related to the loan or shipping of the replacement Product will be determined individually with the Customer.

Availability of replacement Products is limited and not guaranteed.

The need for a temporary replacement should be declared when placing the Order.

In case of loss, destruction, or damage of the loaned Product, the Customer agrees to cover the cost of its repair or replacement.

§6 FINAL PROVISIONS

The Seller reserves the right to amend the ReLife Terms. Orders placed before changes come into effect will be processed under the previous Terms. Customers will be notified of any changes via email.

In matters not covered by these Terms, generally applicable Polish law applies, including:

the Civil Code,
the Act on the Provision of Electronic Services,
the Consumer Rights Act,
the Copyright and Related Rights Act,
and any other relevant legislation.

These Terms enter into force on May 5, 2025.

ReLife Terms and Conditions

Terms and Conditions of the Snapp ReLife Service (hereinafter referred to as the “ReLife Terms”)

§1 DEFINITIONS

The terms used in these ReLife Terms are defined as follows:

Business Day – any day from Monday to Friday, excluding public holidays in Poland.

Account (User Account) – an electronic service enabling the User to: place orders, update their personal data, change passwords, view order history, and track the status of orders. The Account is identified by a unique username (login) and password provided by the User.

Customer – a User who has placed and paid for an order for a Product.

ReLife Product / Product – a movable item that was the subject of a completed sales agreement via the Online Store.

Seller – Snapp Form sp. z o.o., headquartered in Warsaw (02-591), ul. Stefana Batorego 18/108, registered in the National Court Register (KRS) under number 0001158842, NIP (Tax ID): 7011248322, REGON: 541020759, with a fully paid share capital of PLN 10,000.

ReLife Service – the service provided under these Terms.

Order – a request submitted by the Customer to the Seller for the repair or recycling of a ReLife Product.

§2 GENERAL PROVISIONS

Using the ReLife Service requires the Customer to read and accept these ReLife Terms.

The ReLife Service consists of the Customer requesting a paid repair or free recycling of a Product by the Seller.

Repair involves restoring a damaged or undamaged Product to an agreed-upon condition, through repair or modifications (e.g., resizing, reshaping, color changes, or refinishing).

Recycling involves the Customer transferring a Product (damaged or undamaged) to the Seller free of charge for recycling, in exchange for a discount coupon to be used for future purchases.

The method of service (repair or recycling) is determined by:

the extent and type of damage,

product completeness,

Customer expectations,

and the Seller’s technological capabilities.

The final decision is always agreed between the Seller and the Customer.

Submitting a request for the service is voluntary and free of charge.

The Seller reserves the right to refuse an Order if:

the request was submitted in bad faith or to cause harm,

the Customer fails to provide the required information or documentation,

the documentation provided is insufficient to process the request or identify the Product.

If the Customer provides incomplete or incorrect contact information, the Seller reserves the right to disregard the request or withdraw from the Order.

§3 PLACING A RELIFE ORDER

To place a ReLife Service Order, the Customer must submit a request via email to: sklep@snappform.pl or through their User Account.

To evaluate the request, the Customer must provide:

proof of purchase, and

photo documentation of the Product.

The photos or video must show the entire Product and any visible damage.

The Seller may request additional photos or video footage showing the Product or specific parts of it.

Within 7 Business Days of receiving the request and documentation, the Seller will:

inform the Customer whether a preliminary evaluation is possible,

provide the estimated cost and timeframe for the repair,

or state the value of the discount coupon offered for recycling.

If the documentation is insufficient, the Seller will contact the Customer within 7 Business Days to request further information.

To confirm acceptance of the proposal (costs, discount, timeline), the Seller will send an email with a confirmation link. The Customer may accept or cancel the Order via the link.

The ReLife Service Order becomes binding once the Customer clicks the “Order with obligation to pay” button. This creates a payment obligation.

The stated price includes:

shipping the Product to the Seller,

and return shipping to the Customer after completion.

If the Customer does not make the payment within 7 days, the Order is considered canceled.

After payment, the Seller and Customer will arrange for the Product to be collected.

The Customer is responsible for documenting the condition of the Product before handing it to the courier. This is necessary in case of any disputes regarding transport damage or discrepancies between the documented and actual condition of the Product upon receipt.

§4 FULFILLMENT OF THE RELIFE SERVICE

If the condition of the Product differs significantly from the documentation provided when placing the Order, the Seller may:

change the price of the Service,

or withdraw from the Order entirely.

If the Customer does not accept the new price or if the Seller cancels the Order, the Seller will:

promptly return the Product, and

refund the Customer (less the cost of shipping, which may be deducted).

In some cases, as per §3(1), the Seller may agree with the Customer to proceed with recycling instead.

After inspecting the Product, the Seller will carry out the repair as soon as possible, but no later than 30 Business Days from receipt. The exact completion date will be communicated to the Customer.

If the Product is recycled, the Seller will issue a discount coupon within 7 Business Days of receiving the Product.

If the Customer fails to collect the Product after two delivery attempts, the Seller will contact the Customer by phone and email to arrange collection.

If contact cannot be made, the Seller will set an additional 30-day deadline for pickup. After this deadline, the Product will be recycled.

§5 TEMPORARY PRODUCT LOAN

The Seller may offer the Customer a temporary replacement Product to use during the repair or replacement period.

Any costs related to the loan or shipping of the replacement Product will be determined individually with the Customer.

Availability of replacement Products is limited and not guaranteed.

The need for a temporary replacement should be declared when placing the Order.

In case of loss, destruction, or damage of the loaned Product, the Customer agrees to cover the cost of its repair or replacement.

§6 FINAL PROVISIONS

The Seller reserves the right to amend the ReLife Terms. Orders placed before changes come into effect will be processed under the previous Terms. Customers will be notified of any changes via email.

In matters not covered by these Terms, generally applicable Polish law applies, including:

the Civil Code,

the Act on the Provision of Electronic Services,

the Consumer Rights Act,

the Copyright and Related Rights Act,and any other relevant legislation.

These Terms enter into force on May 5, 2025.

the Copyright and Related Rights Act,
and any other relevant legislation.