Terms and Conditions

§ 1 CONTACT DETAILS

Terms and Conditions of the online store www.snappform.com (hereinafter: the “Terms”).

Contact details:

correspondence address: ul. Stefana Batorego 18 lok. 108, 02-591 Warsaw, Poland;
e-mail address: store@snappform.com
telephone number: +48 788 526 535; details of the Online Store hotline availability are provided on the Store website under the “Contact” tab (charged as a standard phone call according to the caller’s operator tariff).

The online store is owned by Snapp Form sp. z o.o. with its registered office in Warsaw (02-591), ul. Stefana Batorego 18 lok. 108, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XII Commercial Division of the National Court Register, under KRS number: 0001158842, NIP (Tax ID): 7011248322, REGON: 541020759, share capital PLN 10,000.00, fully paid up.

§ 2 DEFINITIONS

The terms used in these Terms mean:

Business Day – any day from Monday to Friday, excluding public holidays in Poland.

Account/User Account – an electronic service within which the User may in particular place orders, update their data, change their password, access their purchase history and check the status of orders placed. The Account is identified by an individual name (login) and a password provided by the User.

Consumer – a Buyer who is a natural person performing a legal transaction not directly related to their business or professional activity.

Buyer/Customer – a User who has placed an order and paid for the ordered Product.

Newsletter – an information bulletin sent by the Seller to the e-mail address indicated by the User, as well as other commercial information sent by the Seller.

Product or Goods – a movable item offered for sale through the Online Store, identified by a description, photos or visualisations and a reference number.

Terms/Service Agreement – this document, setting out the rules for concluding Sales Agreements and Agreements for the Supply of Digital Content, as well as the rules for providing and using other services made available by the Seller to Users through the Store. The Terms set out the rights and obligations of the Customer and the Seller. With regard to services provided electronically, these Terms constitute the regulations referred to in Article 8 of the Polish Act of 18 July 2002 on the provision of electronic services.

Types of services provided electronically:

maintaining a User Account;
shopping cart;
sending e-mail messages;
adding reviews, comments and ratings;
chat service;
concluding sales agreements online;
sending e-mail messages in which the Seller confirms receipt of the order, the payment status of the order, acceptance of the order for processing, the progress of the order, receipt of a complaint, the progress of a complaint, asks for a review, comment or rating, or confirms receipt of a consumer’s withdrawal from a distance contract;
newsletter.

Online Store or Store – the website operating at www.snappform.com, owned by the Seller.

Seller – Snapp Form sp. z o.o. with its registered office in Warsaw (02-591), ul. Stefana Batorego 18 lok. 108, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XII Commercial Division of the National Court Register, under KRS number: 0001158842, NIP (Tax ID): 7011248322, REGON: 541020759, share capital PLN 10,000.00, fully paid up.

Digital Content – data produced and supplied to the User in digital form.

Seller’s Service/Service – a service performed by the Seller or a subcontractor (e.g. Delivery of Goods, Assembly, Installation, Carrying in, Warranty, Additional Services, etc.).

User – a person who uses the Online Store, or a person who has previously registered using the registration form and is included in the Online Store’s user database.

Order – a declaration of intent by the User submitted through the Online Store, preceded by the selection of the type and quantity of Products from the Store’s range. The Order specifies the User’s details, the method of payment for the Products, the place of delivery and the delivery method. The Order constitutes the Customer’s offer to conclude a sales agreement for the Products through the Online Store.

§ 3 GENERAL PROVISIONS

These Terms set out the rules for selling Products through the Online Store, in particular placing orders, payment methods, order fulfilment, the rights of a Buyer who is a Consumer to withdraw from the agreement, the complaints procedure and the ways in which Users communicate with the Seller.
Using the Online Store requires Internet access via devices that allow such access and the display of websites, as well as an active e-mail account.
Registration is required to create a User Account. Account registration is free of charge and voluntary.
Using the Online Store is conditional upon reading and accepting these Terms.
By registering an Account in the Online Store and ticking the visible box, the User declares that they have read and accepted these Terms and consent to the processing of their personal data by the Seller.
The User may edit their data after logging in to the User Account page.
The User may delete their Account from the Online Store at any time. To do so, the User should send a request to delete the Account, stating the e-mail address assigned to the Account, to store@snappform.com.
The User may consent to receiving commercial information from the Seller, including by electronic means. Such consent may be given when registering the Account or at a later time.
If the User consents to receiving commercial information, they will receive the Newsletter.
The User may withdraw their consent to receiving commercial information at any time. To do so, the User should send a statement to the Seller, stating the e-mail address assigned to the Account, to store@snappform.com.
Using certain additional features or promotions of the Online Store may require the User to consent to receiving commercial information.
Products presented in the Online Store may differ slightly (proportions, colour) from their actual appearance. This is due to the individual settings of the User’s computer. Such differences cannot be grounds for a complaint.
Products presented in the Online Store may also differ slightly from their actual appearance due to the unique grain of the wood, which makes every Product one of a kind.
Some services provided electronically by the Seller may be temporarily unavailable.
The Seller reserves the right to temporarily or permanently suspend individual Account features due to the need to carry out updates or maintenance, or to implement measures protecting the rights and freedoms of Users and/or the Seller.

§ 4 TYPES OF SERVICES PROVIDED ELECTRONICALLY

User Account

Using the User Account is voluntary and free of charge.
Using the electronic services available within the Account requires creating an Account and logging in with the defined password and login.
To increase security, it is recommended that the Account password be unique and consist of at least 12 characters, including at least one digit and one special character.
The User undertakes not to share their login and password with third parties. The Seller is not liable for the consequences of the User disclosing their Account login details to third parties.
The User may change the previously set password.
The User may register an Account in the Online Store by clicking the “Register” button on the Online Store home page, or register an Account while placing an Order.
Account registration requires completing the electronic form available in the Online Store (by entering the required data, including personal data in the form of an e-mail address). The User sets their own login (e-mail address) and password. Providing personal data is voluntary, but necessary to create an Account.
The User may use the Account after it has been activated. The Account is activated by confirming the registration by clicking the link or the “activate account” button received in an e-mail message.
Account registration requires the User to accept the Store Terms and the Privacy Policy.
Registering an Account means concluding a service agreement between the User and the Seller.
The User may not transfer rights to the Account to third parties.
The Account is assigned to the User. The User may register one Account.
The Account gives the User access to the following features:
- My details – allows entering and changing the personal data necessary to perform the Sales Agreement.
- My orders – allows obtaining information about all placed and cancelled orders and their details, and submitting a complaint.
- Favourites – allows the User to follow selected Products.
- Complaints – by going to the “My orders” tab and then to the “Completed orders” tab, the Buyer can submit a complaint about the Goods for a given Order.

Shopping cart

Using the Cart is free of charge and voluntary, but necessary for the Customer to submit an offer to conclude a Sales Agreement.
The User starts using the Cart by adding the first Product to it by clicking “add to cart”.
The Cart can be used together with the User Account Service or independently of it.
An Order is placed after the User adds Products to the Cart, completes the order form and registers a User Account or logs in to a User Account.
In the Cart, the User provides personal data such as: name/company name, e-mail address, address and telephone number, as well as data concerning the sales agreement: Product, number of Products, place and method of delivery and payment method. For Customers who are not consumers, providing the company name and Tax ID (NIP) is voluntary, but necessary to conclude and perform the sales agreement in the Store.

Newsletter

A service consisting of the Seller sending messages containing information about the Seller’s Products or services to the User’s e-mail address.
The Newsletter is sent only to Customers who have voluntarily subscribed.
The User may unsubscribe from the Newsletter at any time, using the link included in every Newsletter e-mail, or by sending a statement to that effect to the Seller at store@snappform.com.

ReLife

An additional service consisting of the Customer commissioning the Seller to carry out a paid repair of a Product or to hand it over for recycling.
The ReLife service terms are available at https://snappform.com/en/relife-terms-and-conditions.

§ 5 RULES FOR PLACING ORDERS

Orders for Products available in the Online Store can be placed seven days a week, 24 hours a day.
Product prices are gross prices in Polish zloty (PLN), include VAT and include the cost of delivering the Products.
The User is informed of the total price of the Products including delivery costs and of any other costs – or, where the amount of such charges cannot be determined, of the obligation to pay them – on the Online Store pages while placing the Order.
To place an order, the User may register a User Account and accept the Online Store Terms.
The Online Store also allows placing an Order without prior Account registration by clicking the “Order as guest” button.
To place an Order, the User must provide the personal data marked in the form as mandatory (with an asterisk “*”) and consent to the processing of the User’s personal data obtained while placing the Order. Providing the personal data marked as mandatory is voluntary, but necessary to place the Order. Providing other personal data is voluntary and not necessary to place the Order.
The Seller has the right to verify a placed Order.
Placing an Order by the Customer constitutes submitting to the Seller an offer to conclude a sales agreement for the Product covered by the Order.
The Order is placed when the Customer clicks the “Order with obligation to pay” button. An Order placed through the Store entails an obligation to pay.
The User may modify the Order until clicking the “Order with obligation to pay” button.
After placing the Order, the Customer will receive an e-mail from the Seller confirming receipt of the Order and its acceptance for processing.
An Order for Products made individually to the Customer’s specification may be changed or cancelled until production of those Products has started. For other Products, the Order may be changed or cancelled until the Products are shipped to the User.
The Seller may cancel an Order if:
1. the User has breached these Terms;
2. circumstances beyond the Seller’s control prevent it from fulfilling the Order (e.g. an error in the Seller’s IT system, a random event or force majeure resulting in the Product being unavailable);
3. the Seller has obtained reasonable information that the Order was placed in bad faith or with the intention of causing damage to the Seller.
In the situations referred to in points a–c above, the Seller will promptly inform the Buyer by e-mail of the cancellation of the Order and the reasons for it.
In such a situation, the Seller undertakes to refund the price of the Order within 7 days of the occurrence of the circumstance preventing fulfilment of the Order.

§ 6 ORDERING PROCEDURE

To place an order, the User should:
1. select the Products, log in to the User Panel or click the “Order as guest” button;
2. choose the payment method and the delivery (collection) method;
3. complete the order form;
4. confirm the Order by clicking the “Order with obligation to pay” button.
The User may also place an order via the Seller’s hotline or by e-mail. The Customer will indicate to the Seller the name, variant, quantity and delivery method of the Products they wish to order, as well as their e-mail address or postal address for the purpose of confirming the Order. Before accepting the Order, the Seller will inform the Customer of the Seller’s details, the total price of the Products including delivery and all other additional costs. Once the price, the shipping cost and method and the delivery time have been accepted, the Seller will send the Customer an electronic link confirming the order placed. Using that link, the Customer may change or cancel the order.
After the Sales Agreement has been concluded, the Seller may contact the Customer by phone or e-mail to assess the Customer’s satisfaction with the transaction, if the Customer has consented to this.
The provisions of this section apply accordingly to Agreements for the Supply of Digital Content, provided that, when concluding such an Agreement, the Customer declares that they acknowledge and accept that upon supply of the Digital Content the agreement will be fully performed and the Customer will not have the statutory right to withdraw from the agreement within 14 days.
If the order cannot be fulfilled within the time specified in these Terms, the Seller will promptly notify the Buyer by phone or e-mail, proposing a different delivery date. The Buyer may refuse the new date. In that case, neither party will raise any claims against the other in connection with the order not being fulfilled.
If the order cannot be fulfilled because the Product is unavailable, the Seller will promptly notify the Buyer by phone or e-mail. In that case, the Seller will refund the price paid for the Product within 3 Business Days, and neither party will raise any claims against the other in connection with the order not being fulfilled.
If the User provides incomplete or incorrect contact details, the Seller reserves the right not to fulfil the order.

§ 7 PROMOTIONS

The Seller reserves the right to change Product prices and to run and cancel promotional campaigns.
The terms of promotional campaigns run by the Seller are available on the “Promotions” page of the Online Store.
Any price changes apply from the moment they are entered into the Online Store’s IT system and do not apply to orders placed before that moment.
Promotional campaigns run by the Seller cannot be combined unless the terms of a given promotion provide otherwise.

§ 8 PAYMENTS

The following payment methods are accepted in the Online Store:
1. electronic payment through payment intermediaries;
2. prepayment – traditional bank transfer to the Seller’s bank account.
The Seller reserves the right to modify, disable or replace the above payment methods.
Payment may also be made in another form agreed between the Seller and the Buyer.
Complaints concerning the non-performance or improper performance of payment services should be sent directly to the relevant payment intermediary by e-mail, using its contact form or by phone, in accordance with that intermediary’s terms for electronic payment services.
Online payments are handled by Paynow (a service of mBank S.A.) and PayPo sp. z o.o.
Available payment methods: Paynow, PayPo, payment cards: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro.

§ 9 ORDER FULFILMENT AND DELIVERY

The Seller delivers Products to the address indicated by the Buyer, within the time stated for each Product and in the Order confirmation.
The Seller delivers purchased Products within Poland, within the EU and outside the EU. The Store reserves the right to limit the range of products available for international shipping. Information on whether goods can be shipped outside Poland is available while placing the order.
The Buyer may collect the Product in person after contacting the Seller to agree on the date and place of collection.
Products are delivered to the address indicated in the Order by courier companies cooperating with the Seller.
In any case, the Goods will be released no earlier than upon payment of the full Order price. After two delivery attempts, unless the courier company’s service rules provide otherwise, the order will be cancelled and returned to the Seller. If the Customer has paid for the Order, all funds will be refunded using the same payment method used by the Customer, unless the Buyer agrees to a different refund method.
Until the Goods are collected by the Customer, they remain the property of the Seller.
The order fulfilment time is counted from the moment the payment is successfully authorised.

§ 10 WARRANTY

Goods offered by the Seller are covered by the manufacturer’s warranty.
Detailed warranty information is available on the Online Store website under the “Warranty” tab.

§ 11 COMPLAINTS

The Seller undertakes to deliver to the Consumer a Product that is in conformity with the Agreement and free from physical and legal defects. Goods are in conformity with the Agreement if:
1. their type, quantity, quality, completeness and functionality are as stated in the Product description;
2. they have the durability and safety that are typical for products of that kind and that the Consumer may reasonably expect, taking into account the nature of the Product and any public statements made by the Seller;
3. they are fit for the purposes for which Products of the same type are normally used, taking into account applicable laws, technical standards and good practice;
4. they are supplied with the packaging, accessories and instructions that the Consumer may reasonably expect or that result from the Product description.
The Seller is liable to the Consumer for the conformity of the Goods with the Agreement in accordance with the Polish Consumer Rights Act of 30 May 2014.
The Seller is liable for any lack of conformity of the Product with the agreement that existed at the time of delivery and becomes apparent within 2 years of delivery of the Product to the Consumer. A lack of conformity that becomes apparent within two years of delivery of the Product is presumed to have existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the goods or of the lack of conformity.
The Consumer may not withdraw from the agreement if the lack of conformity of the Product with the Agreement is minor.
Slight aesthetic differences in the external appearance of the Product compared with its graphic presentation in the Online Store, which may result from different monitor settings, lighting conditions, etc., are not grounds for a complaint.
The Consumer may submit a complaint:
1. by e-mail to: store@snappform.com;
2. in writing to: ul. Stefana Batorego 18 lok. 108, 02-591 Warsaw, Poland, marked “Complaint”;
3. via the Account (user account).
The complaint should include:
1. the Consumer’s full name;
2. proof of purchase of the Product (a copy of the receipt or invoice, a card payment printout or a transfer confirmation);
3. a correspondence address;
4. an e-mail address, if the Customer wishes to receive the response to the complaint by e-mail;
5. the date of purchase of the Product;
6. the type of Product;
7. a detailed description of the lack of conformity of the Product with the agreement;
8. the date on which the lack of conformity was discovered;
9. photos or a video of the Product showing the defect.
The Consumer should also indicate their preferred way of being informed about how the complaint has been handled.
If the complaint is incomplete, the Seller will ask the Consumer to complete it.
If the Product is not in conformity with the agreement, the Consumer may request:
1. repair of the Product;
2. replacement of the Product with one that is in conformity with the agreement.
Instead of the remedy chosen by the Consumer, the Seller may replace the Goods with goods free from defects, or instead of replacing the Product, remedy the lack of conformity (by repairing it), if bringing the Product into conformity in the way chosen by the Consumer is impossible or would require excessive costs for the Seller.
The Consumer may declare a price reduction or withdrawal from the agreement if: the Seller has refused to bring the Product into conformity with the agreement; the Seller has not brought the Product into conformity with the agreement; the lack of conformity persists even though the Seller has tried to bring the Product into conformity with the agreement; the lack of conformity is so significant that it justifies a price reduction or withdrawal from the agreement without first using repair or replacement; or it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Product into conformity with the agreement within a reasonable time or without excessive inconvenience to the Consumer.
The Seller will consider the complaint promptly, no later than within 14 (fourteen) days of receiving it.
In the case of replacement or bringing the Product into conformity with the agreement, the Seller will collect the Product from the Consumer at its own expense.
After considering the complaint, the Seller will send the Product back to the Consumer at its own expense. If the complaint was unjustified, the Seller may charge the Consumer the shipping cost.
If the Goods are not collected by the Consumer and are returned to the Seller’s registered office, the Seller will contact the Consumer at the e-mail address or phone number provided in the complaint and inform them that the Product can be resent at the Consumer’s expense. In that case, the Consumer has 30 days to collect the Product or request that it be resent. After this period, the Goods will be transferred to the Seller’s logistics facility, and the Seller may charge the Consumer storage costs or, if there is no storage space, dispose of the Product at the Consumer’s cost and risk.

§ 12 WITHDRAWAL FROM THE AGREEMENT

A Consumer who has concluded a distance contract or an off-premises contract has the right to withdraw from it within 14 days without giving any reason.
The withdrawal period starts:
1. for agreements under which the Seller delivers a Product and is obliged to transfer its ownership – from the day the Consumer, or a third party other than the carrier indicated by the Consumer, takes possession of the Product or downloads the Digital Content; for an agreement covering several Products delivered separately, in batches or in parts – from taking possession of the last Product, batch or part;
2. for other agreements – from the day the agreement is concluded.
The above right also applies to a natural person running a business who concludes an agreement directly related to their business activity, where the content of the agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity as disclosed in the Central Register and Information on Economic Activity (CEIDG).
In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
In the event of withdrawal, the Customer must return the Product within 14 days.
To meet the withdrawal deadline, it is sufficient to send the withdrawal statement before the deadline expires.
The withdrawal statement should be submitted:
1. by e-mail to: store@snappform.com;
2. in writing to: ul. Stefana Batorego 18 lok. 108, 02-591 Warsaw, Poland, marked “Withdrawal from the agreement”;
3. via the Account (user account).
In the event of withdrawal from an agreement for the supply of Digital Content, the Consumer must stop using that Digital Content and must not make it available to third parties.
The Seller must refund the price of the Product to the Buyer promptly, no later than within 14 calendar days of the return of the Product.
The Seller will refund the price using the same payment method used by the Buyer, unless the Buyer has expressly agreed to a different refund method.
In the event of withdrawal by the Consumer from an agreement for the supply of digital content, the Seller is obliged to refund only the part of the price corresponding to the Digital Content that is not in conformity with the agreement and to the digital content that no longer has to be supplied as a result of the withdrawal.
The Buyer must return the Product to the address indicated by the Seller promptly, no later than within 14 (fourteen) calendar days of the day on which they withdrew from the agreement. To meet this deadline, it is sufficient to send the Product back before it expires.
The Consumer is liable for any decrease in the value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
The Consumer bears the direct costs of returning the Product. Due to the nature of the Products (furniture), they cannot be returned by regular post; the estimated cost of return is PLN 200 to 600 gross, depending on the size and weight of the Product.
The Product should be sent back in packaging that protects it from damage in transit; it does not have to be the original packaging.
The Consumer does not have the right to withdraw from a distance contract in the case of:
1. an agreement whose subject is a Product made to the Consumer’s specifications or clearly personalised, i.e. a Product with dimensions, shape or finish outside the Store’s standard range, individually agreed with the Consumer before placing the Order. Choosing a colour, finish or variant from the options available in the Online Store does not deprive the Consumer of the right to withdraw from the agreement;
2. the supply of Digital Content, if the Seller has supplied the Digital Content or fully performed the digital service with the express consent of the Customer, who was informed before performance began that they would lose the right to withdraw from the agreement.
The Seller will make the refund using the same payment method used by the consumer, unless the consumer has expressly agreed to a different refund method that does not involve any costs for them.
The Consumer may use the model withdrawal form provided in Annex 1 to these Terms, but this is not mandatory.

§ 13 FINAL PROVISIONS

The Seller reserves the right to amend these Terms. Orders placed by Buyers before the amendments come into force are fulfilled in accordance with the previous provisions of the Terms.
Sales agreements and agreements for the provision of Electronic Services are concluded in Polish. This English version of the Terms is a translation provided for convenience; in the event of any discrepancy, the Polish version prevails.
These Terms are available at: https://snappform.com/en/terms-and-conditions (Polish version: https://snappform.com/regulamin-sklepu-internetowego).
Users will be notified of any amendments to the Terms by e-mail.
All rights to the website design and to the materials (photos and descriptions) published on the website are reserved. Without the copyright holder’s consent, no part of this publication may be reproduced, copied, stored in retrieval systems or placed on another website, nor transmitted in any form or by any electronic or mechanical means, by photocopying, on CDs or DVDs, or by any other technically available means. Using the photos and descriptions in whole or in part without their author’s consent constitutes copyright infringement under applicable law.
Polish law applies to matters not regulated by these Terms.
Any disputes between the Seller and a User who is not a Consumer will be resolved by the court competent for the Seller’s registered office.
Detailed information and procedures concerning Consumer claims are available from the competent local consumer ombudsmen and on the website of the Polish Office of Competition and Consumer Protection (UOKiK): https://uokik.gov.pl.
Matters not regulated by these Terms are governed by generally applicable Polish law, in particular the Civil Code, the Act on the provision of electronic services, the Consumer Rights Act, the Act on copyright and related rights, and other relevant provisions of generally applicable law.
These Terms in their current wording apply from 14 October 2026 and apply to Orders placed from that date.

Annex 1 – Model withdrawal form

(complete and return this form only if you wish to withdraw from the agreement)

To: Snapp Form sp. z o.o., ul. Stefana Batorego 18 lok. 108, 02-591 Warsaw, Poland, e-mail: store@snappform.com

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the supply of the following goods(*) / for the manufacture of the following goods(*) / for the provision of the following service(*):

………………………………………………

Ordered on(*) / received on(*): ……………………

Name of consumer(s): ……………………

Address of consumer(s): ……………………

Signature of consumer(s) (only if this form is sent on paper): ……………………

Date: ……………………

(*) Delete as appropriate.