{"id":2617,"date":"2025-05-10T17:53:37","date_gmt":"2025-05-10T15:53:37","guid":{"rendered":"https:\/\/snapp.pexstudio.pl\/?page_id=2617"},"modified":"2025-05-16T20:13:22","modified_gmt":"2025-05-16T18:13:22","slug":"guarantee","status":"publish","type":"page","link":"https:\/\/snappform.com\/en\/guarantee","title":{"rendered":"Guarantee"},"content":{"rendered":"\t\t
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Guarantee<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General Warranty Terms for Furniture Manufactured by Snapp Form Sp. z o.o.<\/strong><\/h6>
Warrantor<\/strong> \u2013 Snapp Form sp. z o.o., ul. Stefana Batorego 18\/108, 02-591 Warsaw, Poland<\/h6>
Warranty Claims Contact:<\/strong><\/h6>
claims@snappform.com<\/a>
+48 22 152 51 55<\/h6>
1. Warranty Period<\/strong><\/h6>
The Warrantor provides a warranty for its manufactured furniture for a period of 24 months from the date of purchase by the buyer.\u00a0If, in fulfilling its warranty obligations, the Warrantor replaces the defective item with a new, defect-free item, or performs significant repairs, the warranty period restarts from the date of delivery of the new or repaired product.\u00a0<\/span>If only a part of the product is replaced, the warranty period for that part restarts from the date of its delivery.<\/span><\/h6>
2. Scope of Warranty Coverage<\/strong><\/h6>
The warranty covers the free-of-charge repair of defects caused by the Warrantor, provided that the defect is reported within the warranty period.<\/h6>
3. Warranty Claim Procedure<\/strong><\/h6>
To make a warranty claim, the buyer should submit a request via email to: c;aims@snappform.com<\/strong>\u00a0or in writing to:\u00a0Snapp Form sp. z o.o., ul. Stefana Batorego 18\/108, 02-591 Warsaw, Poland<\/strong>, with the annotation \u201cwarranty\u201d.\u00a0The buyer must include proof of purchase and photo or video documentation of the product. This documentation should show the entire product as well as the specific damage. The seller may request additional photo or video documentation of the product or a specific part of it.\u00a0<\/span>The Warrantor commits to reviewing the claim within <\/span>14 business days<\/strong> of receipt and informing the buyer of the decision.<\/span><\/h6>
4. Resolution of Warranty Claims<\/strong><\/h6>
The primary method of resolving a claim is repair<\/strong> of the defective product.\u00a0If repair is not possible, the Warrantor will replace the defective product. In certain cases, the Warrantor may decide to refund the purchase price.<\/span><\/h6>
5. Warranty Repair Timeline<\/strong><\/h6>
If the claim is approved, the repair will be carried out as soon as reasonably possible<\/strong>, depending on the customer\u2019s location and the nature of the defect.<\/h6>
6. Possible Extension of Complaint Handling Time<\/strong><\/h6>
If the claim requires additional verification, delivery of new components, or specialist repair at the factory, the resolution time may be extended upon agreement with the buyer.<\/h6>
7. Waiver of Warranty Rights<\/strong><\/h6>
If the buyer refuses to allow the Warrantor\u2019s service team to carry out the repair, this will be considered a waiver of all warranty rights.<\/h6>
8. No Obligation to Provide a Replacement<\/strong><\/h6>
The Warrantor is not obliged<\/strong> to provide a temporary replacement item during the repair process.<\/h6>
9. Costs of Unjustified Claims<\/strong><\/h6>
If a claim is found to be unjustified, the buyer will be responsible for covering the costs related to the Warrantor\u2019s service visit.<\/h6>
10. Loss of Warranty Rights<\/strong><\/h6>
Warranty rights will be forfeited in the following cases:<\/h6>
  • Installation or use inconsistent with the product\u2019s intended purpose<\/h6><\/li>
  • Damage caused by improper use, storage, or maintenance<\/h6><\/li>
  • Use in environments below 18\u00b0C or above 25\u00b0C<\/h6><\/li>
  • Covering the product with materials that prevent the wood from breathing<\/h6><\/li>
  • Use in rooms with humidity below 50% or above 65%<\/h6><\/li>
  • Liquid damage<\/h6><\/li>
  • Stains or improper cleaning<\/h6><\/li>
  • Attempted repairs by unauthorized persons<\/h6><\/li>
  • Damage caused by animals<\/h6><\/li>
  • Mechanical damage<\/h6><\/li><\/ul>
    11. Exclusions from Warranty Coverage<\/strong><\/h6>
    The following are not considered defects:<\/h6>
    • Wear and tear from normal use<\/h6><\/li>
    • Natural variations in wood grain or color<\/h6><\/li>
    • Visible natural features of wood<\/h6><\/li>
    • Minor color differences or touch-ups<\/h6><\/li>
    • Visible medullary rays (natural wood structure)<\/h6><\/li>
    • Slight darkening (so-called \u201cfalse heartwood,\u201d a natural wood feature)<\/h6><\/li>
    • Damage from sunlight exposure<\/h6><\/li>
    • Damage during improper transport, handling, or installation<\/h6><\/li>
    • Defects that were reflected in a reduced sale price<\/h6><\/li>
    • Visible mechanical damage in furniture purchased from display or outlet<\/h6><\/li><\/ul>
      12. Buyer\u2019s Rights<\/strong><\/h6>
      This warranty does not exclude, limit, or suspend the buyer\u2019s statutory rights under applicable consumer protection laws regarding non-conformity with the sales agreement.<\/h6>
      13. Territorial Scope<\/strong><\/h6>
      This warranty is valid within the territory of the Republic of Poland<\/strong>.<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      General Warranty Terms for Furniture Manufactured by Snapp Form Sp. z o.o. Warrantor \u2013 Snapp Form sp. z o.o., ul. Stefana Batorego 18\/108, 02-591 Warsaw, Poland Warranty Claims Contact: claims@snappform.com+48 22 152 51 55 1. Warranty Period The Warrantor provides a warranty for its manufactured furniture for a period of 24 months from the date […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2617","page","type-page","status-publish","hentry"],"yoast_head":"\nGuarantee - Ponadczasowe meble Snapp \u2013 trwa\u0142e materia\u0142y, \u015bwiadomy wyb\u00f3r<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/snappform.com\/en\/guarantee\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guarantee - Ponadczasowe meble Snapp \u2013 trwa\u0142e materia\u0142y, \u015bwiadomy wyb\u00f3r\" \/>\n<meta property=\"og:description\" content=\"General Warranty Terms for Furniture Manufactured by Snapp Form Sp. z o.o. 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